Javanet247 Refund and Returns Policy

1. Returns:

  • Eligibility: You may return items within 14 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
  • Non-Returnable Items: Custom or personalized items, clearance products, and gift cards are non-returnable.
  • Return Process: To initiate a return, please contact our customer service team at returns@javanet247.com with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send your item back.

2. Refunds:

  • Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted, such as items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Non-Refundable Costs: Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error or a defective product.

3. Exchanges:

  • Defective or Damaged Items: If you received a defective or damaged item, we will exchange it for the same item. Please contact us at exchanges@javanet247.com within 14 days of receiving your order, and we will arrange for the exchange.
  • Size or Color Exchanges: If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

4. Cancellations:

  • Order Cancellations: Orders can be canceled within 24 hours of placement. After this period, the order may be processed and shipped, making cancellations difficult. If you need to cancel your order, contact us immediately at cancellations@javanet247.com.

5. Return Shipping:

  • Responsibility: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • Shipping Label: If approved for a return, we will provide you with a return shipping label. The cost of return shipping will be deducted from your refund.

6. Lost or Stolen Packages:

  • Responsibility: Javanet247 is not responsible for lost or stolen packages confirmed to be delivered to the address provided during checkout. We recommend tracking your package and contacting the carrier for assistance if your package is marked as delivered but not received.

7. Contact Information: For any questions or assistance with returns, refunds, or exchanges, please contact our customer service team at support@javanet247.com. We are here to help ensure a smooth and satisfactory shopping experience.

This policy ensures that customers understand their rights and responsibilities regarding refunds and returns at Javanet247.